FAQ

Here, you will find answers to the most commonly asked questions about Carzelle A/S, including information about our services and opportunities to collaborate or work with us. If you are unable to find the information you are looking for, please do not hesitate to contact us directly.

Questions & Answers

Frequently Asked Questions

General
What does Carzelle A/S do?

Carzelle A/S is a B2B automotive trading company specializing in sourcing, buying, and selling vehicles across Europe. We handle the entire process, including sourcing, logistics, documentation, and delivery, making car trading simple and efficient for businesses.

Who can work with Carzelle A/S?

We partner with dealers, importers, fleet operators, intermediaries, and other businesses in the automotive industry. Whether you're buying or selling cars, we tailor our services to your specific needs.

Where does Carzelle A/S operate?

Our operations span across Europe, leveraging our extensive network to connect businesses in different markets.

What makes Carzelle A/S different?

We combine industry expertise with advanced digital tools to provide a seamless, transparent, and efficient experience. Our commitment to trust, reliability, and customer satisfaction sets us apart.

Partner Portal
Can I use your Portal to browse available cars?

Yes, our Partner Portal allows you to access a wide selection of cars and manage transactions.

How to obtain access to the Partner Portal?

Click on the sign-up link on our website, and fill in the requested information. A team member will review your request, and process your log in credentials.

Is your Partner Portal free to use?

Yes, and it is designed to simplify transactions and make it more efficient for your business.

What devices can I use to access your Partner Portal?

Our Partner Portal is accessible on both computers and mobile devices, ensuring flexibility and convenience.

Suppliers
What types of cars do you buy?

We buy all types of cars, from single vehicles to large fleets.

How does the selling process work?

You can ask for your cars to be appraised, and if you accept our offer we handle the entire process.

How is the appraisal determined?

Our experienced specialists use market insights and industry expertise to provide transparent and competitive price assessments.

Buyers
What types of cars can I buy from Carzelle A/S?

We offer a wide range of newer used cars, including electric and hybrid models, sourced from trusted suppliers across Europe.

How do I buy from Carzelle A/S?

Cars can be purchased through our Partner Portal, or by contacting a member of our sales team.

How do I make an offer for a car listed by Carzelle A/S?

Specific listings are available to be able to submit offers on.

Finance
Can I buy cars excluding VAT?

If the cars are sold for export (outside Denmark), they will be sold ex VAT (Net).
This is a great advantage for buyers and we handle this VAT expense as part of the agreement.
NOTE: There may be some cars where the VAT amount has already been paid and the car is therefore resold including VAT.

What are the payment terms?

It is dependent on the type of listing:
Fast Delivery & Confirmed Vehicles - Payment is due within three (3) days of receiving order confirmation.
Partner Listing Vehicles - Payment is due immediately upon receiving order confirmation.

How are credit limits determined?

On a case by case basis.

Transportation
How is logistics when buying a car?

Carzelle A/S can manage all aspects of logistics, or you can select your own transport method. The selection can be determined in the Partner Portal.

What transportation options does Carzelle A/S offer in Denmark?

Carzelle A/S partners with Dansk AutoLogik for reliable transportation services within Denmark.  Dansk AutoLogik ensures that vehicles are delivered safely and efficiently to your preferred location, whether it's a single car or an entire fleet. Additionally, their track-and-trace system allows you to monitor the status and location of your delivery, ensuring transparency and peace of mind throughout the process.

What is the cost of transport?

Cost is calculated by Dansk AutoLogik based on the size of the car as well as the delivery location.

Documents
What documents are provided with purchases?

The necessary documentation is provided to you – Registration, COC, Invoices, and if needed Transportation documentation.

How do I follow the status of my documents?

In the Partner Portal you can view if we have the documents available, and when they are shipped you will be provided with a track & trace link to follow the shipment.

Can I view the documents before the I receive the shipment?

Yes – there are high resolution scans that will be uploaded to the Partner Portal as soon as they are available.

Support
How can I get in touch with Carzelle A/S?

You can reach out to us by phone or email.

What support can I expect from Carzelle A/S?

We provide personal and professional sparring to help you navigate every step of the process. Our team is committed to ensuring your success.

Terms & Conditions
How do I submit a claim?

Submit a claim, by contacting us on info@carzelle.com with identifying information.

Careers
What types of roles are available at Carzelle A/S?

At Carzelle A/S, we offer a variety of roles across multiple areas, including sales, logistics, technology, marketing, and more. We continuously seek talented professionals to join our team.

What is the work culture like at Carzelle A/S?

We foster a collaborative and inclusive work culture where teamwork, innovation, and mutual support are highly valued. We encourage open communication, personal growth, and a positive work environment that empowers employees to succeed.

What qualifications do I need to work at Carzelle A/S?

The qualifications required depend on the specific role you're interested in. Generally, we look for candidates with relevant industry experience, a strong work ethic, and a passion for innovation. For technical roles, specific qualifications or technical expertise may be required, while customer-facing positions may focus more on communication and relationship-building skills.

How can I apply for a job at Carzelle A/S?

Simply submit your resume and cover letter through the website, even if no roles are currently listed. You are welcome to reach out to us to inquire about future opportunities.

What can I expect during the hiring process?

Our hiring process typically involves an initial review of your application, followed by an interview (or several) where we assess your skills, experience, and fit within our company culture. You may also be asked to complete a practical test or assignment, depending on the role.

What makes Carzelle A/S a great place to work?

At Carzelle A/S, we provide a supportive and innovative work environment that values both personal and professional growth. You'll be working with a team of experienced professionals in a dynamic industry, with opportunities to contribute to meaningful projects that drive success. We offer competitive compensation, employee development programs, and a focus on creating a positive workplace culture.

Contact
How can I get in touch with Carzelle A/S?

You can contact us directly via phone, email, or through our website. Our team is always ready to assist with your inquiries.
Phone: +45 72 41 00 00
Email: info@carzelle.com

Contact Us

We will respond to your inquiry within 1-2 business days.

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